Frequently Asked Questions
Q: I want to place my order now but can not afford to pay right now. What are my Options?
A: No Problems, We offer a Pay on Pick Up Option so ordering now and paying later is fine. Ordering now helps us with our orders to ensure we can fill your order in full.
Q: What Payment Options do I have?
A: Our Payment Options include Credit Card (Online or at Pick Up), Direct Deposit, Eftpos or Cash Instore prior to pick up or at the time of pick up. If you like to budget, we can also offer a payment plan or Lay-by service with amount owing to be paid in full prior to collecting your booklist order.
Q: Are my Detail safe when I order through your site?
A: Yes your details are safe. Our site is hosted on a secure server (https) and we use the Secure Suncorp Bank Credit Card Payment Portal for processing your credit card payment. You do not have to use the online Payments page, you are welcome to use any of our other payment options.
Q: I Don’t do Payments online with Credit card or Bank Transfers, How else can I get my payment to you?
A: You are most welcome to pay in person at our Newsagency. We are located at 157-159 Mt Cotton Rd Capalaba 4157. Or you can pay when you collect your order from our Newsagency or Pop Up Shop.
Q: Where and When can I Pick Up my booklist from?
A: This year our Pick Ups will be out of the Alexandra Hills Junior AFL Club (Windemere Rd - Opposite Alex Hills High). Pick up times will be as per your selected pick up option when placing your order. We will email customers affected in the rare event that there should be any issues with a set pick up time.
Q: I work during the Set out Pick Up Times, How do I collect my Pack?
A: Not a Problem, We Understand that not every one will be able to collect during the collection times. Therefore, if you can provide us with 24 hours Notice, we can arrange to have your Bookpacks brought to our Newsagency for Collection at a suitable time. We Just ask that you do collect your pack when you advise as we are limited with space in our shop.
Q: We are looking an possibly changing schools but wont know until January. What can we do?
A: Not a Problem, We can still assist you. Please place your order for your current school as there is a chance you may still need this pack. In the event that you do end up changing, we can cancel the order or you can return it for a refund if you have already collected. We just ask that you let us know as soon as you have confirmation so that we can deal with this as early as possible.
Q: My Children don’t like the colours in the pack. Can we change them?
A: Not a Problem. Just bring the items in and we can do a swap for colours your child will prefer. We do try not to put pinks into boys packs or blacks into girls packs but sometimes this happens by mistake in the busy packing period. **Please note that some items may only have 1 or a limited number of colour options.
Q: My Children always bring heaps of stuff home. Can I order just some of the items?
A: Yes, you can order a part list to suit your needs. You just have to adjust the quantities to what you require when placing your order. You may also like to drop into your Childs classroom before the end of the year to see what they have left over before ordering. Carry over items like Dictionaries & Calculators etc are not calculated in the full list price and you will need to add these onto your order if these are required.
Q: I was just cleaning out my Childs school bag and found the Booklist scrunched up at the bottom. Is it too late to order?
A: No, It is not too late to order. We accept late orders. However please be aware that late orders may be affected by out of stocks of some items. In this case we will supply an equivalent substitute where available. Orders placed After the date stated on your information page will incur a $5 late fee per order. This fee is to cover the cost of freight on small orders and extra staff needed to ensure all packs are ready before school commences.
Q: Does my School benefit from me ordering through your store?
A: Yes, if your school has selected us as your school’s chosen booklist supplier, we return a commission back to your school for all orders placed by December 31st. How your school spends this commission is entirely upto them and most schools put this towards resources or big projects like Air Conditioning, Playgrounds or Equipment for students to use.
Questions not answered? Please Contact Us with your question.